Shipping policy

1. Returns Accepted:

14 days after delivery of the order to the customer.

When returning the product, the buyer bears the delivery costs.

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2. Personalized orders cannot be returned or exchanged.

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3. Shipping cost to the customer:

Free delivery.

 

4. We ship as fast as we can. However, infrequent shipping delays due to unexpected events such as customs hold-ups, or force majeure (natural disasters) are not within our field of control.   

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5. We are NOT responsible for theft once the parcel is delivered to your location. Receiving the package personally or leaving it to someone you trust is advisable.

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6. 100% safe arrival guarantee. If your order arrives cracked / broken / with a defect, please INFORM US WITHIN 48 HOURS based on the delivery time stated in the tracking status. If you take a video during the unboxing process, it helps to resolve any issue quickly, too.

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7. 1 day: time to cancel your order.

 

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8. Additional customs fees and import taxes apply.

Buyers must pay any possible customs duties and import taxes. I am not responsible for delays caused by customs procedures.

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9. At MossPerfect, it is important to us that you are happy with your moss wall art. They are all handmade, so each piece may have slight variations and not exactly as pictured.